Privacy Policy

Introduction

Marthivo operates as an online education platform providing webinar services throughout South Africa. We take your privacy seriously and are committed to protecting your personal information. This policy explains what data we collect, why we need it, and how we handle it.

By using our webinar platform, you agree to the collection and use of information as described in this policy. We only collect what we need to deliver quality educational experiences and improve our services. Your trust matters to us, and we work to maintain it through transparent practices.

This policy was last updated in 2025 and applies to all users accessing our platform from any location. We reserve the right to update this policy as our services evolve or regulations change.

Information We Collect

We collect several types of information to provide and improve our webinar services. Understanding what we gather helps you make informed decisions about using our platform.

When you register for webinars or create an account, we collect basic details like your name, email address, and phone number. This information allows us to create your profile, send you webinar links, and communicate important updates about sessions you've enrolled in.

Our platform automatically collects technical information about your device and connection. This includes your IP address, browser type, operating system, and device identifiers. We use this data to ensure the webinar platform works properly on your device and to troubleshoot technical issues during live sessions.

We track how you interact with our platform: which webinars you attend, how long you stay in sessions, questions you ask, and resources you download. This helps us understand what topics interest our community and improve future webinar content.

When you contact our support team or interact with presenters during webinars, we keep records of those conversations. This helps us resolve issues faster and improve our service quality based on your feedback.

How We Use Your Data

Every piece of information we collect serves a specific purpose. We don't gather data just to have it — we use it to make your learning experience better and keep our platform running smoothly.

We analyze aggregated data to understand broader trends, like which webinar topics attract the most participants or what times work best for our national audience. This analysis uses anonymized data that can't identify individual users.

Data Sharing and Third Parties

We don't sell your personal information to anyone. We only share data when necessary to deliver our services or when required by law. Here's exactly who might access your information and why.

We work with trusted companies that help run our platform: email service providers send your webinar reminders, cloud hosting companies store your account data, and payment processors handle enrollment fees. These partners can only use your information for the specific tasks we assign them, and they're contractually required to protect your data.

When you enroll in a webinar, the presenter may see your name and basic participation data like attendance duration and questions asked. This helps them understand their audience and engage more effectively during sessions. Presenters agree to use this information only for educational purposes.

We may disclose your information if required by South African law, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.

If Marthivo merges with another company or gets acquired, your data would transfer to the new entity. We'd notify you before this happens and explain any changes to how your information is handled.

Security Measures

We implement multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse. Security isn't just about technology — it's about processes, training, and constant vigilance.

Despite our precautions, no online system is completely secure. If we detect a data breach affecting your information, we'll notify you within 72 hours and explain what happened and what steps we're taking to address it.

Your Privacy Rights

You have control over your personal information. South African privacy laws and our own commitment to transparency give you several rights regarding the data we hold about you.

You can request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request. There's no charge for your first request each year.

If any information we hold is wrong or outdated, you can update it directly through your account settings or ask us to correct it. We'll update our records within five business days.

You can request complete deletion of your account and associated data. We'll remove everything except records we're legally required to keep, like enrollment history for completed courses. Deletion is permanent and can't be undone.

You can unsubscribe from marketing emails anytime by clicking the unsubscribe link. We'll still send essential emails about webinars you've enrolled in, but promotional content will stop immediately.

Request a portable copy of your data in common formats like CSV or JSON. This lets you move your information to another platform if you choose.

Cookies and Tracking

Our platform uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how people use our services. You have control over how we use these tools.

These cookies make the platform work properly. They remember your login status, maintain your webinar session, and ensure security features function correctly. You can't disable these without losing core functionality.

We use analytics tools to understand site usage patterns: which pages get visited most, where users encounter problems, and how long people stay in webinars. This data is anonymized and helps us improve the platform. You can opt out of analytics tracking through your browser settings.

These remember your choices like language settings, display preferences, and notification options. Disabling them means you'll need to reset preferences each visit.

Most browsers let you control cookies through settings. Blocking all cookies may prevent you from accessing certain features. We don't use cookies for advertising or share cookie data with third-party advertisers.

Policy Changes and Updates

We update this privacy policy when we add new features, change how we handle data, or respond to new regulations. You'll always know when changes happen because we take transparency seriously.

For minor updates like clarifying existing practices, we'll post the revised policy and note the update date at the top. For significant changes that affect how we use your data, we'll email you at least 30 days before the new policy takes effect. This gives you time to review changes and decide whether to continue using our platform.

We maintain an archive of previous policy versions so you can see how our practices have evolved. Continuing to use Marthivo after a policy update means you accept the changes. If you disagree with new terms, you can close your account before they take effect.

Questions and Concerns

If you have questions about this privacy policy or how we handle your data, we want to hear from you. Our team is available to address concerns and help you understand your rights.

If you're not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the South African Information Regulator. We'll cooperate fully with any regulatory inquiries.